Two Guys on Your Head

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April 18, 2014

Why Can Being On Hold Be So Frustrating

By: Rebecca McInroy

Whether it’s the blah music or the never ending labyrinth of a phone tree, we’ve all experienced the frustrations of being on hold. Even when we are only on hold for a minute or so our blood pressure can rise when an automated voice answers the phone. Why is being on hold so annoying? In this edition of Two Guys on Your Head Dr. Art Markman and Bob Duke take us through the good, the bad, and the ugly of on hold messaging.


Episodes

December 27, 2024

Educating Intuition

When we see true experts in action, there can be something mysterious about how they work; they seem to just “know” what to do. That process of knowing is no accident. In this episode of Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy talk about the psychology of educating intuition.

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December 20, 2024

Critical Thinking: Emotions

We often hear the term “critical thinking” but may take for granted that we don’t think critically about what it means. In this fourth and final episode of our series on critical thinking, Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy explore the psychology of emotions.

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December 13, 2024

Critical Thinking: What is it? What isn’t it?

We often hear the term “critical thinking” but may take for granted that we don’t think critically about what it means. In this third episode of our four-part series on critical thinking, Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy explore what critical thinking is and what it isn’t.

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December 6, 2024

Critical Thinking: Expertise

We hear the term “critical thinking” often but may take for granted that we don’t think very critically about what it means. In this second episode of our series on critical thinking, Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy talk about the role of expertise.

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November 29, 2024

Critical Thinking: The Foundation

We hear the term “critical thinking” often but may take for granted that we don’t think very critically about what it means. With this episode of Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy begin a series on the psychology of critical thinking by talking about what it takes to get started.

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November 22, 2024

The Critic

When looking for a good restaurant or trying to figure out what film to watch or book to read, a good critic can be very useful. However, distinguishing between a critic and an influencer can be tricky. In this episode of Two Guys on Your Head, Art Markman, Bob Duke, and Rebecca McInroy talk about the psychology of the critic.

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November 15, 2024

Social Decision-Making

From a very early age, we learn to take cues from our environment as to how we should feel about things; we look to our parents to give us a sense of safety, and we laugh when others laugh. However, in our society today, with everything from laugh tracks to bot-generated likes, assessing the validity […]

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November 8, 2024

The Psychology of Uncertainty (Rebroadcast)

When we’re anxious, we have a heightened awareness of negative things in our environment. In contrast, we tend to notice more desirable things when excited. Coupled with the media landscape today, it’s easy to see how emotions can spiral every time you look at your phone. In this episode of Two Guys on Your Head, […]

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