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Whether it’s the blah music or the never ending labyrinth of a phone tree, we’ve all experienced the frustrations of being on hold. Even when we are only on hold for a minute or so our blood pressure can rise when an automated voice answers the phone. Why is being on hold so annoying? In this edition of Two Guys on Your Head Dr. Art Markman and Bob Duke take us through the good, the bad, and the ugly of on hold messaging.
