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Have you ever been forced to sit through hours of training because someone in another department made a mistake that has nothing to do with you? This “fire hose” approach that organizations sometimes take to address problems is surprisingly common. In our first episode of a series on the psychology of human-centered design, Two Guys on Your Head, Dr. Art Markman, Dr. Bob Duke, and Rebecca McInroy look at how well-meaning administrative decisions can miss the mark, waste time, and forget that people are, well, human.
